Each piece is handmade to order and printed by us! Please allow 1-2 weeks to process your order, (a little longer around peak holiday times), unless otherwise noted. Custom items may take longer. Rompers, dresses, and leggings usually take about 3 weeks. You can check the status of your order at any point by entering your order number and email address into our Order Status tab on the homepage.
Please consult sizing charts prior to purchasing. Some items are offered in different styles e.g. slouchy versus unisex tees. If you are unsure how a particular style will fit, unisex often runs true to size and is a good option that fits most body types.
The Pine Torch uses USPS First Class Mail shipping for Domestic Shipping under one pound. The Domestic Shipping fee includes USPS Tracking. First Class mail typically takes 3-5 Business Days and Priority Mail typically takes 2-3 days or sometimes longer if there are delays at the post office or sorting facility. The Pine Torch is not responsible for shipping delays nor do we guarantee shipping times, which can fluctuate especially during holidays
The Pine Torch uses USPS First Class Mail International for International Shipping. The International fee includes a Customs Number. Expected International Delivery Date is 6-10 Business days to many major markets. In my experience, orders to Australia can take up to 3-5 weeks, so allow enough time for holiday packages to arrive. Actual transit time may vary for origin and destination. We are not responsible for any customs fees.
We ship packages with delivery confirmation and tracking. Once a package is marked "delivered," The Pine Torch is not responsible for missing packages due to theft or postal error. If you have not received a package marked "delivered," please check with your local post office.
A RUSH ORDER fee means that your order will move to the front of the work queue. We do our best to get started on orders as soon as possible, but understand if you have a special day in mind to receive your package (e.g. pregnancy announcement, birthday, etc.)
Please order sizes carefully, as each item is custom made for you and so all sales are final. We are unable to accept returns or exchanges unless there is an error with your order.
Please note that The Pine Torch reserves all rights to designs and may release custom designs to the public as we see fit. Custom charges will not be refunded if the design is made public.
Cancellations can be made within 24 hours after your order is placed.